FAQ's
1. What is the Dual Boost 15.6" Pro?
The Dual Boost 15.6" Pro is a portable laptop screen extender that adds an additional 15.6-inch display to your setup. It’s perfect for multitasking, remote work, and boosting productivity on the go.
2. Is it compatible with my laptop?
Yes. The Dual Boost 15.6" Pro is compatible with most Windows, macOS, and select Linux laptops via USB-C or HDMI. Please ensure your device supports video output over USB-C or has an available HDMI port.
3. Do I need to install software or drivers?
In most cases, no installation is required. For macOS and Windows systems with USB-C DisplayPort or HDMI, it's plug-and-play. Older systems may require a quick driver install, which will be provided if needed.
4. How is it powered?
The screen is powered via USB-C. For laptops without USB-C, an included USB-A to USB-C cable and external power adapter can be used.
5. Do you offer international shipping?
Yes. We offer free worldwide tracked shipping on all orders. Shipping typically takes 3–5 business days.
6. Will I have to pay customs or import fees?
No. All customs duties and import fees are covered by us. You won’t pay anything beyond your order total.
7. How do I track my order?
You will receive a tracking number by email within 24 hours after your order has been processed. You can track your shipment in real time.
8. What is your return policy?
We offer a 30-day return policy for unused products in original condition. If you're not satisfied, contact us at brillavision@outlook.com for return instructions.
9. What if my item arrives damaged or defective?
We’ll replace it at no cost. Please contact us within 7 days of delivery with photos of the issue.
10. How can I contact you?
You can reach us via:
Email: brillavision@outlook.com
Phone: +1 (214) 799-8220
We typically respond within 24 hours, Monday–Friday.